The Soap Buds Satisfaction Guarantee:
Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our flyers, website, and staff; if an item you've purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at info@rivendellnaturals.com, ask us personally at any of our tradeshows, craft shows or festivals, or call us at 1.866.397.SOAP (toll free in Canada & the USA) or 416.530.9620 (Local & International).
Returns and Exchanges
Returns and exchanges can be made at any one of our shows, or by mail.
Returning by Mail
Within Canada
• Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post.
Please Note: We cannot accept CODs or courier deliveries.
From outside Canada
• Ship goods prepaid, by insured Surface Mail. To avoid unnecessary delays, please write "Canadian Goods returning" on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Rivendell Soap Factory.
• If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Mail Returns to this Address:
Rivendell Soap Factory
8 Garden Avenue
Toronto, Ontario, Canada
M6R 1H6
Please Note: Our Processing Centre cannot accept returns in person.
